First-Ever Bill of Rights for Passengers with Disabilities

Summary

The first-ever Bill of Rights for Passengers with disabilities. The document outlines ten fundamental rights of air travelers with disabilities and the obligations of airlines (to include their employees and contractors) under the Air Carrier Access Act. The Bill of Rights does not expand airlines' legal obligation or establish new requirements under the law, it DOES empower and educate passengers with disabilities of their rights and holds airlines more accountable for their actions.

The Bill of Rights provides a convenient, easy-to-use summary of existing law governing the rights of air travelers with disabilities

The Airline Passengers with Disabilities Bill of Rights, an easy-to-use summary of the fundamental rights of air travelers with disabilities under the Air Carrier Access Act, will empower air travelers with disabilities to understand and assert their rights and help ensure that the U.S. and foreign air carriers and their contractors uphold those rights. It was developed using feedback from the Air Carrier Access Act Advisory Committee, which includes representatives of passengers with disabilities, national disability organizations, air carriers, airport operators, contractor service providers, aircraft manufacturers, wheelchair manufacturers, and a national veterans organization representing disabled veterans. The Bill of Rights provides a convenient, easy-to-use summary of existing laws governing the rights of air travelers with disabilities.

The Bill of Rights does not expand airlines’ legal obligation or establish new requirements under the law, it DOES empower and educate passengers with disabilities of their rights and holds airlines more accountable for their actions.

The Bill of Rights consists of:

      1. The Right to Be Treated with Dignity and Respect.
      2. The Right to Receive Information About Services and Aircraft Capabilities and Limitations.
      3.  The Right to Receive Information in an Accessible Format.
      4. The Right to Accessible Airport Facilities.
      5. The Right to Assistance at Airports.
      6. The Right to Assistance on the Aircraft.
      7. The Right to Travel with an Assistive Device or Service Animal.
      8. The Right to Receive Seating Accommodations.
      9. The Right to Accessible Aircraft Features.
      10. The Right to Resolution of a Disability-Related Issue.

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